General Enquiries

What is the process?

Once you decide to get a no obligation, no expense quotation from us, we need to assess the items you wish to sell. You can visit one of our conveniently situated, secure offices, or call the branch manager for a consultation in the privacy of your home. We will determine the value of the item(s) and process payment on acceptance of our offer.

How do we determine the value?

The value of the item is normally determined by the purity and weight of the precious metal in combination with the value of stones and the intrinsic value of the item. Our dedicated team will assist you with the relevant information as we valuate the item.

How and when do we pay?

We pay immediately on acceptance of our offer. Payments up to R 10 000 are done in cash or via Electronic transfer. Payments over R 10 000 are done via Electronic transfer only unless previously arranged.

Kruger Rands & Bullion

What is the process when investing in Kruger Rands/ Bullion?

A quotation on the purchase of Kruger coins and bullion needs to be accepted,and will be valid up to closing time on that specific day only. After the paperwork, delivery can be taken as soon as the payment clears in our account.

What is the process when selling Kruger Rands/ Bullion?

Once you decide to get a no obligation, no expense quotation from us, we need to assess the items you wish to sell. You can visit one of our conveniently situated, secure offices, or call the branch manager for a consultation in the privacy of your home. We will determine the value of the item(s) and process payment on acceptance of our offer.

Are there purchase and selling limitations?

The answer is yes regarding time frames involved for large purchases or sales. For security reasons and insurance limitations, each branch keeps limited stock on hand. Large purchases and sales will be dealt with on a individual basis with the client, based on the requirements.

How and when do we pay / deliver

Payments?

Payment for purchases is processed within 24 hours after Gold Trader finalized the purchase. Unless otherwise arranged, payment will be done via Electronic transfer.

Delivery?

Unless otherwise arranged with the client, delivery of Kruger Coins is processed immediately after Gold Trader cleared the payment. Bullion Bars are on order only and will take approximately 10 to 14 working days to deliver after the payment cleared.

Diamonds

What is the process?

Diamonds are a highly specialised area with various influences affecting the pricing of stones. Where the value of a diamond justifies it, the branch manager will set up a meeting with our diamond expert to asses the stone and discuss the way forward.

What is certification?

Certification is the ID book of a diamond. It is not done by a jeweller, but by a laboratory, and, separate from the famous 4 C’s, offers various relevant technical information regarding the cut of the diamond, like relationships between the depth and the diameter, table diameters, crown angles, etc. These factors play a vital role to get you the best price for your diamond

How do we determine value?

Diamond prices are determined on a international level and presented through a guideline, the so called “Rapport”. In combination with our assessment of the diamond and the requirements of our extensive range of diamond dealers and private clients, we will guarantee you the best prices for your diamond anywhere. Unless otherwise arranged with the client, payment on diamonds is processed immediately.

How does payment work?

Unless otherwise arranged with the client, payment on diamonds are processed immediately.